Q: What hours is the clinic open?
A: The clinic sees patients by appointment only Monday through Thursday from 9:00 a.m. to 4:00 p.m.
Q: Where is the clinic?
A: 517 N. Parsons Avenue, Brandon, FL 33510
Q: How much does a visit to the clinic cost?
A: There is no fee to be seen by a doctor or nurse practitioner at the clinic. However, all patients are encouraged to make a monetary donation at each visit to help operating costs. The clinic is a not-for-profit that depends on charitable contributions to keep the doors open.
Q: How do I become a patient at the Outreach Free Clinic?
A: Prior to being seen by a doctor at the clinic, potential patients must schedule a screening appointment with a case manager. The screening process ensures that patient meets required Federal poverty guidelines before becoming a clinic patient. Please call the clinic at 813-654-1388 to schedule an appointment.
Q: How do I make an appointment?
A: For initial patient screening, call 813-654-1388. After you screening appointment is completed, your case manager will assist in scheduling an appointment with a clinic medical provider or refer you to other services.
Q: Does the clinic take walk-ins?
A: No. Due to the required patient screening criteria and the varied schedules of our volunteer providers, the clinic is unable to accept walk-in visits.
Q: Does the clinic provide urgent or emergency services?
A: No. In case of an urgent care need, a patient will be sent to an urgent care or emergency provider. In case of emergency, we will call 9-1-1.
Q: What services are available at the clinic?
A: The clinic provides primary care, specialty care, women’s health, radiology exams, blood work, diabetic counseling, case manager resources and more.
Q: Can I bring my child to the clinic?
A: The clinic currently only sees patients between the ages of 18-64.
Q: Can my child receive immunizations at the clinic?
A: No. The clinic is not currently providing services for pediatric patients.
Q: Can I see a specialist at the clinic?
A: Yes. The clinic has a limited number of specialists that see patients at the clinic. The clinic also refers patients to specialists outside of the clinic.
Q: Are medical tests and lab work available at the clinic?
A: The clinic performs limited rapid testing such as influenza swab, PT/INR check, UA dip, etc. For bloodwork, patients are referred to Quest Diagnostics. The clinic does not provide Covid testing.
Q: Can I get an annual physical at the clinic?
A: While the clinic does not schedule annual physical exams, our medical providers will treat current/active medical conditions and will perform comprehensive exams based on diagnosis.
Q: Can the clinic perform a test or procedure that my family doctor has ordered?
A: Tested performed by the clinic must be ordered by a clinic provider.
Q: Can I get a prescription from my doctor filled at the clinic?
A: If you are an active patient at the clinic and on a medication regiment, Outreach Free Clinic pharmacy may be able to refill your prescription (to be determined by a clinic provider). If you have a primary provider from a different clinic, the Outreach Free Clinic cannot refill your prescription.
Q: Are medications available at the clinic?
A: Outreach Free Clinic and Resource Center has limited medications in stock in the clinic pharmacy. Most medications are sent to your local pharmacy, which are self-pay. Many prescriptions are now available at low-cost pricing from local pharmacies.
Q: I have diabetes or another pre-existing condition. Can I become a clinic patient?
A: Yes. Clinic providers will assess and treat pre-existing medical conditions. Prior to seeing a provider, potential patients must schedule a screening appointment with a case manager.
Q: Does the clinic offer pregnancy services?
A: The clinic can test for pregnancy. However, we do not offer pregnancy care services.
Q: Does the clinic offer women’s care services?
A: Yes. The clinic offers a comprehensive well-woman exam and can refer women for mammography.
Q: How long can I be a patient at the clinic?
A: As long as the patient remains within the Federal poverty guidelines, has not obtained medical insurance, and meets other screening requirements, you may remain a patient at the clinic. Patients are required to be rescreened by a case manager on an annual basis.
Q: What if I don’t qualify as a patient at the clinic, but I still need to see a doctor?
A: The clinic case managers may be able to assist in directing you or helping secure services and resources that meet your situation.
Q: I really need to see a doctor today. Can you squeeze me in?
A: Due to the varied schedules of our volunteer medical providers, the clinic is not likely to be able to squeeze in a current clinic patient without an appointment. For emergency care, please dial 9-1-1 or proceed to the nearest emergency room.
Q: I really need to get my prescription filled today. Can the pharmacy fill it for me?
A: Our volunteer pharmacy team is only onsite limited hours during the clinic’s regular hours. Therefore, prescription refill requests must be made a minimum of 3 days in advance. Please plan ahead if your prescription is about to expire as you may also need to be rescreened by a case manager and reseen by a clinic provider.
